Shipping & Handling
*Please note due to the COVID-19 Pandemic, weather disasters, and high holiday volume, shipping carriers & tracking updates may be delayed. Please allow extra processing time for exceptions, sign up for tracking updates on USPS.com, or contact your local carrier for updates regarding status and local service alerts*
**NOTE: USPS HAS TEMPORARILY SUSPENDED ALL SHIPPING TO AUSTRALIA & NEW ZEALAND DUE TO COVID-19**
La Cera offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases. If your purchase isn’t absolutely perfect, we will do our best to make it right. Please follow our return procedures below so that your exchange or credit will be as seamless as possible.
Except as specifically noted, returns are accepted within 30 days of purchase when products are in new condition and are unworn, with original tags attached and packaging materials included. Please be careful when trying on, as we cannot accept returns of garments damaged by make-up, stains, or heavy odors. A Return Merchandise Authorization ("RMA") number is required for processing.
For Returns/Refunds: To return a product based our replacement/return guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the 30 day return period. You can receive an RMA and instructions by emailing Customer Service at email@example.com with your Order number and the item's SKU number (found in your confirmation emails or packing slip).
We cannot accept returns without prior authorization and an RMA number. Once issued, RMA numbers must be postmarked within 15 days of being issued in order for your return to processed. Please write the RMA number on the outside of the shipping box containing the returned product to expedite processing.
After receipt of the return, your refund can take up to 10-14 business days to process. La Cera will not refund the shipping charges, if applicable, and will not be responsible for the freight on returns.
FOR EXCHANGES: To exchange a product for another color or size, please follow the "Returns/Refunds" instructions above to obtain an RMA number. Be sure to include the SKU number/Color/Size you need to expedite processing.
Please note quantities are limited and may not be available due to delayed processing times. If your selected style is not available for exchange upon receipt of your return, a refund will be issued to your account. We will make every effort to complete your exchange as requested. La Cera will not cover the shipping costs for the item you are returning. To guarantee that inventory of the requested item is still in stock, follow the Return instructions above for a refund instead, and place a new order for your requested size or color.
Please keep a copy of your tracking number, if applicable, as La Cera is not responsible for lost return packages. We recommend insuring the package for the value of the product as we cannot issue refunds or exchanges until we receive your package.
DAMAGED MERCHANDISE: If an item is damaged or defective, please notify us ASAP at help@Lcny.com (with a photo if possible) for an expedited return authorization within 10 days of delivery. At this time we are only able to provide return authorizations for items directly purchased on our website. We apologize for any inconvenience.
CONDITIONS: The customer is solely responsible for shipping any returned product to La Cera. The customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. The customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. The customer agrees that all returned products will be 100% complete, in resalable condition, and will include the original packaging material and tags attached. A 10% restocking fee may be applied to refunds for items not returned in resalable condition.